Sales Policy of LOVECITE CITY

Effective Date: February 20, 2025

At LOVECITE CITY, we strive to offer our customers the best shopping experience by providing high-quality products and excellent customer service. This Sales Policy outlines important terms and conditions for purchasing products from LOVECITE CITY.

1. Product Availability

  • All products listed on our website are subject to availability. While we make every effort to ensure the products you see are in stock, there may be instances when an item becomes unavailable after your purchase is made.
  • If a product becomes unavailable after your order is placed, we will contact you as soon as possible to offer an exchange, refund, or another suitable solution.

2. Pricing

  • All prices on LOVECITE CITY are listed in U.S. Dollars (USD).
  • Prices are subject to change at any time without notice. However, the price that is listed at the time of purchase is the final price you will pay for the item(s).
  • Sales tax may apply depending on your location and is calculated at checkout.

3. Promotions and Discounts

  • From time to time, we may offer promotions, discounts, or special offers on our products. These offers are subject to change and may have specific terms and conditions, such as expiration dates or limited availability.
  • Promotional codes and discounts cannot be combined with other offers unless explicitly stated in the promotion terms.

4. Order Processing and Confirmation

  • Once you place an order, you will receive an order confirmation email outlining the details of your purchase. This email serves as a receipt and confirmation of your order.
  • Orders are processed within 1-3 business days. You will be notified via email once your order has shipped, along with tracking information (if applicable).

5. Payment

  • LOVECITE CITY accepts various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. All transactions are processed securely through third-party payment providers.
  • Payment is required at the time of placing your order. Your order will be processed only once payment has been successfully received.

6. Shipping

  • Shipping charges are calculated at checkout based on your location and selected shipping method.
  • We offer standard and expedited shipping options. Please refer to our Shipping Policy for more detailed information on delivery times and rates.
  • LOVECITE CITY is not responsible for delays caused by third-party carriers or customs processing (for international shipments).

7. Returns and Exchanges

  • We want you to be completely satisfied with your purchase. If you are not happy with your items, you can return most products within 30 days of purchase for a refund or exchange. Please see our Refund and Returns Policy for full details.

8. Customer Responsibility

  • By placing an order with LOVECITE CITY, you agree to provide accurate and complete information, including shipping address and payment details.
  • It is your responsibility to review your order carefully before confirming the purchase.

9. Order Cancellations

  • Once an order is confirmed and payment is processed, it cannot be canceled. However, if you wish to modify or cancel an order before it ships, please contact our customer service team immediately. We will do our best to accommodate changes if possible.

10. Limitation of Liability

  • LOVECITE CITY is not liable for any damages or losses resulting from the use or inability to use the products purchased through our website. Our total liability is limited to the total amount paid for the products in the order in question.

11. Fraud Prevention

  • To protect both our customers and LOVECITE CITY, we monitor orders for potential fraud. If we detect any suspicious activity, we may require additional verification before processing or shipping your order.

If you have any questions about our Sales Policy or need assistance with your order, please don’t hesitate to contact us at info@lovecitecity.com or call (314) 830-1810.

Thank you for choosing LOVECITE CITY! We appreciate your business!