Refund & Returns Policy

Effective Date: January 3, 2025

1. Return Eligibility

LoveCiteCity accepts returns within 30 days from the date of purchase, under the following conditions:

  • Unworn & Unwashed: Items must be in their original, unused condition with all tags attached.
  • Original Packaging: All items must be returned with the original packaging and accessories, if applicable.
  • Defective or Incorrect Items: If the item you received is defective or incorrect, we will cover return shipping costs.

2. Return Process

To initiate a return, follow these steps:

  • Online Returns Portal: Visit https://lovecitecity.com/returns to submit your return request.
  • Contact Us: If you prefer, contact us via email at info@lovecitecity.com or call (314) 830-1810.
  • Return Shipping Costs: Return shipping fees are the responsibility of the customer, except in cases of defective or incorrect items.

3. Refunds

  • Processing Time: Refunds will be issued within 5-7 business days of receiving your return.
  • Refund Method: Refunds will be processed to the original form of payment (e.g., credit/debit card or PayPal).
  • Partial Refunds: If the returned item does not meet the return policy criteria (e.g., used, damaged, missing original tags), a partial refund may be issued.

4. Exchanges

  • Exchange Requests: If you wish to exchange an item, please return the original item and place a new order for the desired replacement.
  • Availability: Exchanges are subject to product availability. If your requested item is not available, we will process a refund.

5. Non-Returnable Items

Certain items are not eligible for returns:

  • Sale or Clearance Items: Items marked as final sale or purchased during sales events may not be returned.
  • Gift Cards: Gift cards are non-refundable and cannot be returned or exchanged.
  • Custom or Personalized Items: Custom or personalized items made to order are non-returnable.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.

  • Contact Information:
  • Return Shipping Costs: We will provide a prepaid return shipping label, and we will cover all shipping costs related to the return and replacement.

7. Refund Method

Refunds will be processed using the original payment method used during purchase. The timeline for refund processing may vary depending on the financial institution.

8. Customer Support

For questions about returns, exchanges, or refunds, please contact us: