Payment Policy of LOVECITE CITY

Effective Date: February 20, 2025

At LOVECITE CITY, we offer a variety of secure payment options to make your shopping experience as convenient as possible. Please review our Payment Policy to understand how we process payments for orders placed on our website.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on LOVECITE CITY:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal
  • Gift Cards: We also accept gift cards issued by major credit card companies.

Please note: All payments must be made in U.S. Dollars (USD).

2. Payment Processing

  • When you make a purchase on LOVECITE CITY, your payment will be processed securely through a third-party payment processor.
  • LOVECITE CITY does not store any credit card information. All transactions are handled through secure, encrypted systems to ensure the safety of your payment details.

3. Payment Authorization

  • By providing your payment information, you authorize LOVECITE CITY to charge the total amount of your order, including any applicable taxes, shipping fees, and handling charges, to the payment method you provide.
  • Payment is required at the time of placing the order. Your order will only be processed once your payment is successfully authorized.

4. Order Cancellation and Payment Refunds

  • Once an order has been placed and payment processed, it cannot be canceled. However, if you wish to make any changes to your order, please contact us immediately, and we will do our best to accommodate you.
  • In the case of an order cancellation due to a mistake on our end, or if you return an item that is eligible for a refund, we will process the refund to the original payment method. Refunds typically take 5-10 business days to appear on your account, depending on your bank or payment provider.

5. Currency and Fees

  • All transactions are charged in U.S. Dollars (USD). If your bank or payment provider is located in another country, exchange rates and foreign transaction fees may apply. These additional charges are determined by your financial institution and are beyond our control.

6. Security

  • LOVECITE CITY takes the security of your payment information seriously. We use industry-standard encryption technologies to protect your payment details. Our website is also secured with SSL (Secure Socket Layer) encryption to ensure your personal and payment information remains safe during transmission.

7. Failed Payments

  • If your payment is declined or not processed successfully, we will notify you immediately via email. You will be prompted to provide updated payment information to complete your order.
  • If we are unable to process your payment after multiple attempts, your order may be canceled.

8. Fraud Prevention

  • LOVECITE CITY reserves the right to cancel any order or request additional verification if there is a suspicion of fraudulent activity. If we suspect fraud or unauthorized use of a payment method, we may contact you for further details or place the order on hold until verification is completed.

If you have any questions or concerns about our Payment Policy, or if you experience issues with your payment, please contact us at info@lovecitecity.com or call (314) 830-1810. Our customer support team is available to assist you.

Thank you for shopping with LOVECITE CITY! We value your business and look forward to serving you.